Help

Support

Need help with a purchase, Discord role, gamertag link, subscription, gift, or in-game delivery? Use the support steps below.

Last updated: July 9, 2026

Primary Support

Join the Spirals RCE Discord and open a support ticket: https://discord.gg/spiralsrust.

What To Include

  • Your Discord ID or Discord username.
  • Your linked console gamertag.
  • The product name and server/wipe selected.
  • Your order ID or checkout receipt if available.
  • A short description of the issue.

Common Issues

  • Missing role: Make sure you are in the Discord server and logged into the correct Discord account.
  • Missing in-game item: Confirm your gamertag is linked and matches the platform account you are using.
  • Gift purchase: Provide the recipient Discord ID used at checkout.
  • Subscription issue: Include the product name and checkout receipt so support can verify billing status.

Response Time

Support response times can vary based on staff availability, server wipes, and issue complexity. Purchase and delivery issues are prioritized.

Related Policies

For privacy questions, see the Privacy Policy. For refund questions, see the Refund Policy.